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New Training Program to Improve Veterans’ Disability Claims Processing Shows Success

Posted on February 16, 2016 by Disability Help Group

A part of the Department of Veterans Affairs’ (VA) initiative to improve the processing of veterans’ disability claims is to enhance the performance of their employees. The new training initiative for the staff has been implemented to increase productivity and accuracy in the way claims are processed and approved.

The previous training models saw a six-month training period for all new claims representatives just to get to the point where they could process one case every other day. The accuracy rates with this training method were only at 60%, a far shot from the VA’s goal of 98% accuracy by 2015. 

Under the new training program, newly trained claims representatives only require three months of instruction and are able to complete at least one case a day with a 95% accuracy rate. 

So far the training is only conducted for newly hired claims processors, but if it proves successful it may launch re-training programs in the future to help alleviate the backlog of claims, which currently stands at over 900,000 cases. 

Disabled veterans who are in this queue of claims may have already waited over 100 days for a decision. If you are a disabled veteran who has been denied disability compensation or have not yet applied for benefits from the VA, a South Florida disability representative from Disability Help Group is ready to help. To learn if you are entitled to certain programs and benefits contact our veteran’s disability rights firm today 1-(800)-800-3332.