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New Veterans Crisis Line Call Center Opening in Atlanta to Improve Service

Posted on December 27, 2016 by Disability Help Group

The Department of Veterans Affairs (VA) has broken ground on the newest addition to its Veterans Crisis Line (VCL) service. A new call center is in the works for Atlanta, providing more resources to veterans in life-threatening crises. The new center will allow an additional 600 veterans a day to receive help and information to get them back on a healthy path of life.

This facility is the second location to support the VCL service. The service began in 2007 as a hotline to connect veterans to crisis counselors to help them deal with suicidal thoughts, behavioral health, substance abuse, and family violence. To date, the VCL has:

  • Answered nearly 2.6 million phone calls
  • Chatted with almost 314,000 people through the chat option that launched in 2009
  • Texted with nearly 62,000 people through the text option that launched in 2011

The VCL connects veterans to the resources they need the most at the time of their call. For high-risk or urgent cases, the VCL sends emergency services to veterans who are at risk of harming themselves or others. The hotline also forwards some veterans and military families to local VA suicide prevention coordinators to provide long-term help.

Veterans or military families can reach the Veterans Crisis Line by:

  • Calling the National Suicide Prevention Hotline at 1-800-273-TALK (8255)
  • Texting a message to 838255
  • Visiting Vets.gov to access the online chat option

There are Many Veterans Services Available — Learn How to Access Them

Along with suicide prevention and crisis intervention, the VA provides health, education, and financial resources to veterans who qualify. Veterans who suffer from a service-connected injury or illness might qualify for veterans’ disability benefits through the VA.

The Disability Help Group is a veterans’ advocacy group that helps disabled veterans and military families learn about their options for benefits and disability resources. Call us at 800-800-2009 to schedule a consultation with our team.