Social Security Staffing Problems is Resulting in a Decline in Service

Posted on February 18, 2016 by Disability Help Group

The Social Security Administration’s staffing cutbacks have meant a steady decline in service for the public. For those filing for benefits such as Social Security Disability Insurance (SSDI), the staffing issues can make the application and/or appeals process a frustrating process.

Reduced SSA Staffing is Causing Headaches

In the past three years, the SSA has cut its staff by 11,000 employees, according to the SSA Inspector General. Plus, they cut the SSA’s hours of operation, causing further staffing strain.

In the Office of the Inspector General’s August 2014 Audit Report, The Social Security Administration’s Reduction in Field Office Operating Hours, the Inspector General lists the drawbacks these cutbacks are having.

  • Staffing was cut, but the number of people served increased.
  • In reducing its hours, the SSA is busier and more harried than ever.
  • Public wait times increased. Before the cuts, the average wait time was 14.4 minutes. Now, after the staff cuts, the average wait time for service in an SSA office is 30.5 minutes, more than double than it was previously.
  • SSA is receiving a steady stream of customer complaints about the wait times, bogging down the phone lines.
  • Because of the customer backup, waiting lines are extending outside the building and the public is sometimes forced to wait in the rain.
  • The appointment books are jam packed for 60 days out, and nearly defunct. Staff is only able to schedule a limited number of appointments each day (about half of what they used to be able to schedule).

Legal Help for Disability Claims

Filing for SSDI or having to go to a local SSA office for assistance is turning into a nightmare for some, particularly those who are disabled. Many people are choosing to work with a representative to handle their disability needs. If you would like to speak to a representative about disability benefits, call Disability Help Group for a free consultation. Contact us today at 1-(800)-800-3332.